Product Information

About Products Purchased from koeedmro

koeedmro, LLC sells surplus and refurbished products which are sourced through independent channels. All warranties and support, if applicable, are with koeedmro and not the manufacturer. koeedmro is not an authorized distributor or representative for the listed manufacturers and makes no representations as to any quality control performed by any listed manufacturer on the products. The products listed on this website may vary as to their country of origin; the accessories, and other items included with the product; and the language used on the packaging, the parts, and any related instructions or printed material related to the products. This website is not sanctioned or approved by any manufacturer or tradename listed. Designated trademarks, brand names and brands appearing herein are the property of their respective owners.

 

Product Condition

koeedmro is not an authorized distributor for the brands found on koeedmro.com. koeedmro is a reseller of surplus, used, and refurbished units sourced through a process of intensive curation to offer you the best price possible for your product. NOTE: Products may not come in original manufacturer packaging or without a factory seal and, on the rare occasion, may have been installed for testing purposes. Unless otherwise explicitly mentioned, koeedmro does not sell aftermarket products.

 

Product Packaging

koeedmro is not a stocking distributor. Rather, koeedmro is a distributor of distributors. As such, product packaging may come with labels and shelf-wear or signage suggesting units have shipped from non-US locations or with another organization’s name on it. koeedmro’s warranty still holds despite the labeling, signage, and wear you may see on your package.

 

Product Availability

koeedmro aims to provide transparency into product availability and expected lead time. With our distributor-of-distributors model, we cannot always predict exact availability. To that end, we have indicated on the page of each product the expected lead time. That expected lead time may update several times a day given our knowledge at the time for that specific product. Further, stated quantities and availability are based on best-available-knowledge at the time. In rare occasions inventory levels may be inaccurate. Where inaccurate and a customer has already placed an order for such a unit, we typically notify and refund the customer within 1 hour of order placement where applicable but sometimes it may take a few business days to get clarity on inventory availability.

 

Product Warranty

All koeedmro products come with a 1-year warranty. The warranty is issued by koeedmro. Warranty coverage commences at the date of purchase. The warranty is for mechanical defects or failures not caused by human factors including but not limited to (a) incorrect installation, (b) operating the unit in sub-optimal conditions or in scenarios not recommended by the manufacturer, (c) poor unit maintenance, etc. The warranty does not cover programming or software related issues.

If the product is eligible for koeedmro’s warranty coverage and the customer encounters an issue with the product, we will request the item is shipped to us for diagnosis and examination. Regardless of the cause of product issues, the customer will bear responsibility for the cost of shipping the unit to koeedmro for evaluation. Where the unit was damaged by human factors, we will offer a repair or replace quote; in cases where damage was caused by human factors, the customer is responsible for the cost of shipping the repaired/replaced unit from koeedmro to the customer. Where the unit was not damaged by human factors but is covered by koeedmro’s warranty, we will repair or replace the unit at our cost (or, in rare cases, refund you your purchase); in such cases, koeedmro will bear the cost of shipping the repaired or replaced product back to the customer. It is up to koeedmro’s discretion whether to repair, replace, or refund the customer in such cases. Diagnoses can take time to complete based on technician availability and the complexity of diagnosis.

In no event shall koeedmro be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same.

 

Product Descriptions and Images

koeedmro has tens of thousands of products listed on koeedmro.com. From time to time, the product description or the image posted may not accurately represent the unit itself. It is the responsibility of the customer to review the manufacturer's specs given the product number the customer is looking to purchase. koeedmro guarantees that the customer will receive the product they purchased, as indicated by the product number; however further due diligence may be required to verify the specs of the product.

 

Software and Firmware

Some of the products sold by koeedmro may come with firmware/software installed on them and some come with nothing installed. Please contact us in advance of purchase if you require a specific firmware or series. At this time, we are unable to provide information pertaining to installed firmware or software on the specific product you purchase unless you request this information prior to order placement. koeedmro makes no representation as to your ability or right to download, obtain, or use any firmware or software provided by the product's manufacturer. To the extent you wish to use such firmware, it is your responsibility to comply with the terms of any applicable license or other such agreement related to the download, installation, or use of the firmware. Unless requested in advance of purchase, koeedmro makes no representation that the version of the firmware that is installed on any product it sells is appropriate for your needs or use. koeedmro is not responsible for software and programming issues you experience with the product you purchase from koeedmro unless the issues derive specifically from the hardware your purchased from us.

koeedmro is not an authorized distributor, reseller or representative of the products featured on this website. All product names, trademarks, brands and logos used on this site are the property of their respective owners. The depiction, description or sale of products featuring these names, trademarks, brands and logos is for identification purposes only and is not intended to indicate any affiliation with or authorization by any rights holder.

While many products will have firmware already installed, koeedmro makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. koeedmro also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from the manufacturers, its distributors, or any other source. koeedmro also makes no representations as to your right to install any such firmware on the product. koeedmro will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

 

All warranties and support, if applicable, are with koeedmro and not the manufacturer. koeedmro is not an authorized distributor or representative for products sold on the website and makes no representations as to any quality control performed by any listed manufacturer on the products. The products listed on this website may vary as to their country of origin; the accessories and other items included with the product; and the language used on the packaging, the parts, and any related instructions or printed material related to the products. This website is not sanctioned or approved by any manufacturer or tradename listed. Designated trademarks, brand names, and brands appearing herein are the property of their respective owners.