Global Delivery
We ship to customers all over the world. Our primary logistics providers are DHL, UPS, TNT, FedEx, and EMS.
Processing Time
It is important to note that all orders are processed within 72 hours of purchase, in adherence to business days, which span from Monday to Saturday.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are within 7-14 days. Please note that these shipping times are only estimates and unfortunately, cannot be guaranteed.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at checkout. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Damages
We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately contact us. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Force Majeure
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Address Verification
Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
Return Policy
For more information, visit our Return Policy page.
Contact Us
If you have any questions about your order, please contact us at moritta@koeed.com.
Delivery Timing Note: Please note that order processing takes place on business days, spanning from Monday to Saturday, whereas shipping operations occur from Monday to Sunday.